Chicago, IL (CAPITOL CITY NOW) – In most cases, your power cannot be shut off due to non-payment for the next several months. But, there are rules.
“Illinois winters are known for frigid temperatures and frequent snowfall. The winter weather rule protects customers who might otherwise struggle to stay warm during the coldest months of the year,” said Doug Scott, ICC Chairman, in a news release.
“Residential customers or master-metered apartment buildings who used gas or electricity as the primary source of space heating equipment during the previous winter cannot be disconnected for non-payment unless: the utility has offered the customer a Deferred Payment Agreement (DPA) with a maximum down payment of 10 percent; provided the customer with contact information for public and private aid agencies; the customer refused to enter a DPA; and all disconnection notices provisions have been met,” said the release.
The ICC customers to apply for Low-Income Home Energy Assistance Program (LIHEAP) money, which can make households eligible for discounts.
For more information, the Illinois Commerce Commission says you can contact their Customer Service Division at 1-800-524-0795, or to file a complaint against a utility who may be breaking the law.