URBANA, IL (Chambana Today) – Carle Foundation Hospital is introducing a new Guest Assistance service aimed at improving access and comfort for patients and visitors. Beginning July 21, the hospital will offer free, ADA-accessible wheelchair transport from two main parking garages to the hospital entrance and back.
The service will be available to anyone needing mobility support—no handicap placard required—and will operate from 7 a.m. to 9 p.m. on weekdays and 7 a.m. to 5 p.m. on weekends. Visitors using the North Garage on Orchard Street or the South Garage on McCullough Avenue can call the garage-specific number posted onsite. A staff member will then meet them at their parking spot with a wheelchair for safe escort into the hospital.
Each garage includes clearly marked ADA-designated spaces with numbered spots, helping staff quickly locate those requesting assistance.
“This new service reflects our commitment to making healthcare more accessible and comfortable for all guests,” said Elizabeth Angelo, DNP, President of Carle Foundation Hospital. “It helps patients reach their appointments safely and on time.”
The initiative will replace the hospital’s valet service, which will end after July 21. Visitors may still use the Orchard Street circle drive for patient drop-off and pickup.
Emily Lyons, Director of Hospital Medicine and Support Services, emphasized that the effort is part of a broader push to make the Urbana campus more welcoming and efficient. “We’re always working to enhance the experience for patients, visitors, and staff.”
In addition to the new Guest Assistance program, Carle is installing new parking gates and pay stations beginning July 14, with minimal disruption expected. Visitors can pay at exit gates with a card or use cash at designated pay stations inside the hospital.
A free ADA-accessible shuttle between the Fairgrounds parking lot and the hospital also operates Monday through Friday from 6 a.m. to 10 p.m. That service will expand to 24 hours daily starting July 28.
For more information on parking updates and Guest Assistance, visit Carle.org.